Frequently Asked Questions
How do I know if my long distance service has been switched?
- ▶ To verify who your current long distance provider is, call
1-700-555-4141 toll free from your home phone, and listen to our thank you message. - If you didn't hear the thank you message, contact us via e-mail at service@dialektelecom.ca or call Customer Service Support Line at 1-877-340-1199 and we'll activate your services as quickly as possible.
How do I make a long distance call with Dialek Telecom?
- ▶ Simply dial long distance calls just as you've always done. There are no special codes or extra digits to dial.
- For long distance calls within North America: Dial 1 + area code + telephone number
- For long distance calls overseas: Dial 011 + country code + city code + telephone number.
Is Dialek Telecom a Canadian company?
- ▶ Dialek Telecom is Canadian-owned and operated, with branch offices across Canada.
What do I do if I need help?
- ▶ Dialek Telecom Customer Service is available weekdays from 9:00am to 5:00pm. Call us at 1-877-340-1199 or e-mail us at service@dialektelecom.ca
What do I do if I'm moving or changing my telephone number?
- ▶ Just call 1-877-340-1199 or e-mail us at service@dialektelecom.ca and tell us you're moving or changing your telephone number. We'll simply redirect your services to your new home whether your phone number changes or not. Otherwise, you may be switched back to the local phone company's service, and you'll miss out on Dialek Telecom's great savings.
What are the different methods of paying my bill?
- Dialek Telecom offers many easy ways to pay your bill. Options include:
- ▶ Monthly pre-authorized payments from any three major credit cards
- ▶ Monthly pre-authorized directly from your bank account
- ▶ You can send your payment by cheque in the enclosed envelope via mail
- ▶ At any bank or financial institution across the country
- ▶ At any Automated Bank Machine
- ▶ Internet or telephone banking (available at most major banks)
- For more information about pre-authorized payment, call 1-877-340-1199, or e-mail us at service@dialektelecom.ca
Where can I find international rate information?
- ▶ For any long distance rates you can call our Sales Support Line at 1-877-340-1199. Call to over 240 destinations, 24 hours-a-day, 7 days-a-week.
Is there any disruption to my local service, including any added features such as call waiting and call answer, when I switch to Dialek Telecom?
- ▶ No. There is no disruption to your local service.
Are there any extra digits to dial when I switch to Dialek Telecom?
- ▶ No. There are no extra digits to dial.
Is there an activation fee when I switch to join Dialek Telecom?
- ▶ No. There is no activation fee or cost to join Dialek Telecom.